Whether you are planning your wedding, a corporate event or a private gathering, Rogers Rental is happy to provide everything you need to help make your event successful. The following rental procedures guide will help you get started.
Once you have a basic picture in mind, give us a call, check out our website, or come in and talk to one of our experienced event consultants to get a free quote of all the items you will require for your event.
Some things you will want to consider are the amount of guests you are expecting, and which linens, dishware, glassware and cutlery you will need. Don’t forget to allow space for buffet tables, coffee and tea stations, cake, gift and signing tables, and room for any other displays that you plan to have. For outdoor events you will want to keep in mind what the weather conditions and outdoor temperatures will be; knowing that we can provide tents to keep out the rain or to provide shade, as well as swamp coolers, fans or tent heaters. Our event consultants can help you decide what items you will need, help you bring your vision to life, and give you helpful tips based on their experience.
Once you have figured out what items and quantities you will need, you will be ready to make your reservation. The rental cost includes a one-time use; available for pick-up the day before your event, and returned the day after (some exceptions apply). To hold your booking we require a 50 % non-refundable deposit,, which will be applied to the balance of your order. To ensure availability, we recommend reserving your items as early as possible.
Meeting your needs is of the utmost importance to us. Your reserved items are considered out of available inventory for your date and thus made unavailable to other potential clients. We realize that changes in quantities have to be expected and therefore we have the following policies:
Reduction of up to 25% in quantities of rental items (excluding tents) will be allowed up to thirty days prior to the pick up or delivery date. A 50% cancellation fee applies for cancellation of 25% or more of the total order. Sixty days notice is required on all tents. Some restrictions apply. Orders cancelled with less than 7 days notice before the event will be subject to a 75% cancellation charge.
After your reservation is finalized, we will make sure all items are available at the time of your event. We reserve the right to substitute a reserved item for a simulair or higher priced product with no extra charge to the customer if an item is not available at the time of your event for reasons beyond our control. (breakage, discontinued products, etc.)
Final payment for your order is due seven days prior to the date of your event and can be made by cash, debit card, Visa or Mastercard.
At pickup an imprint of your Credit card (Visa/ MasterCard) will be made until the return of the rental equipment. If there is no credit card available, a damage deposit based on the size of the order will be charged. This amount will be held after your order has been returned until such time that it has been determined that all items have been accounted for and returned in good condition. Any stained, broken, damaged, or missing items and or packing crates will be charged for and the balance remaining from the damage deposit will be refunded to you.
PLEASE MAKE SURE YOUR ORDER IS CORRECT!
We do our best to accurately pack your order; however, if you discover any missing or damaged items please inform us immediately after receiving the rental items to avoid any additional charges upon return.
Delivery and pickup is available at a reasonable rate. All deliveries are to a point immediately accessible to our truck and must be signed for by the client or authorized person upon receipt. Time of delivery will be set the week of the rental and will be either a morning or afternoon time. We will do our best to accommodate a specific delivery time, but it is not always possible. Items must be re-packed and stacked and accessible to our truck for pickup or additional charges will apply. Setting up and/or tearing down of items must be pre-arranged and are subject to a nominal labour charge. Call our office for further details.
Returns can be made anytime during our business hours the day following your event. If you need to keep the items longer you may pre-arrange this at the time of your reservation; talk to our staff for additional information.
Dishware, glassware, cutlery and other food service items should be rinsed free of food, and re-packed in the supplied containers. Barbeques and griddles must be returned clean to avoid cleaning charges.
Linens should be shaken free of all food and confetti and dried before you fold them to prevent mildew. Most food stains (i.e. Wine, gravy, icing) are not a problem. However, if items are questionable we will contact you before it is sent to laundry and again after it is returned. If you notice a stain please notify us upon return so that we may tag it for special treatment. Damage charges will apply to linens that are returned with holes, burns, tears, and for stains which do not come out. If you have any questions or concerns please contact us so that we may advise you.