Order changes and cancellation policy Meeting your needs is of the utmost importance to us. Your reserved items are considered out of available inventory for your date and thus made unavailable to other potential clients. We realize that changes in quantities have to be expected and therefore we have the following policies: Reduction in quantities of dishes, glassware and cutlery will be allowed up to 60 days prior to the pick up or delivery date. 60 days notice is also required on all tents, tables and chairs. Some restrictions apply. Orders cancelled with less than 7 days notice before the event are subject to a 100% cancellation charge. Delivery and pickup Delivery and pickup is available at a reasonable rate. All deliveries are to a point immediately accessible to our truck and must be signed for by the client or authorized person upon receipt. Time of delivery will be set the week of the rental and will be either a morning or afternoon time. We will do our best to accommodate a specific delivery time, but it is not always possible. Items must be re-packed and stacked and accessible to our truck for pickup or additional charges will apply. Setting up and/or tearing down of items must be pre-arranged and are subject to a nominal labour charge. Set-up charge; add $ 1.25 per table and $ 0.30 per chair on orders delivered / picked up. Call our office for further details. Returns Dishware, glassware, cutlery and other food service items should be rinsed free of food, and re-packed in the supplied containers. Barbeques and griddles must be returned clean to avoid cleaning charges. Pricing, reservation, deposit, and payment policies > Equipment responsibility, tents, and linen policies >